"One particular weekend Danielle was on call. The shipper (my customer) had given me the wrong dimensions on a loader bucket Blakeman was picking up. Danielle got herself, the driver, dispatcher and shipper all on a conference call just to make sure we had the right dimensions. It took a few measurements to make sure we had them correctly. My customer (the shipper) called me the next day and complimented how professional Danielle had handled this sensitive situation and I wanted to pass along the information to her, well done Danielle!!!"