I have to tell you this has been by far the best customer service I have received from any carrier I have used. Thank you very much for this update. You will be seeing more business from us.
Angela L.
Project Manager & Export Coordinator
Good Morning!
I just wanted to thank everyone for all of your Excellent Service! I really do appreciate you guys, your drivers and the whole team. I hope you have a Blessed Day and a Wonderful Weekend!
For the last few months, I have been working with Bryan Webster and Jenny Keys for multi-stop loads out of our plant in Caldwell, ID. These loads deliver to UT and final in AZ. It does not matter if I have one stop or 4 stops for them to get delivered, once they have a load in hand, I do not worry about anything. I know the loading appointments are made and the delivery appointments as well. Should we have a tiny hiccup, this is trucking, I am notified by email. This is turning into one of the Best Matches for a carrier, for pool loads, that I can remember for at least the last 2 years.
. . . My faith in Blakeman is un-impeached. I appreciate the work your team puts in! I am looking forward to a great year with you guys!
Hi Jeff –
I have had more than my share of headaches this week with orders – not just LTL, but some others as well. We had to short one of our big customers, Dunkin Donuts, with an order that their truck always picks up on Thursday (today). Because of that, we had to scramble and find a team that could take product to them in Groveland, Florida for Saturday delivery. Because the cost of that truck was all on us, I pulled from you all an order I had for US Foods in Port Orange, FL to ride with it and help defer my cost. Since the order could not ship until late Friday (waiting on a release), I had to request a team to come in and then deliver Groveland late Saturday and wait until Monday to deliver Port Orange. Not a pretty load!
On top of all of that, I had to get Robert King to cancel the delivery appointment with US Foods and Veronica Smith changed up my orders to account for losing the 1 order. And then…just about an hour ago I had to ask if they could take it back, as I didn’t think the truckload carrier would find a truck for me with team drivers that would wait until Monday to final out the load. Veronica checked to see if there was still room on the outbound, plus needed to check to see if my truck coming in tomorrow for 7 pallets could also get the other 8 pallets I was dumping back on her. She said she would call me back, and actually got back to me more quickly that I thought would happen, with an email with a subject line: I WILL MAKE IT WORK
I just love that about you all – your team always seems to make it work for me. I know we have ups and downs, but I feel so fortunate to be able to work with Veronica – she takes excellent care of my needs and is always most cheerful and accommodating and never a complaint! And I do work a small amount with Robert and also with Bryan Gager. All just super representatives for Blakeman.
I realize that was quite a long note to just tell you that, but wanted you to get the “gist” of the story. We’re approaching summer, and that dang hot, sticky weather, so I know we’ll have some snags here and there. But all in all, you all are the best in my book!
The team at Blakeman has been immensely helpful and very professional in providing transportation solutions for our customers throughout the United States! Blakeman treated us and our customers with unrivaled dedication when we shipped LTL less than 5,000 lbs/week and they've been integral in helping us increase our LTL business to more than 30,000 lbs/week and growing. On-time delivery and proactive communication are staples to the Blakeman model that has allowed our customers to stop worrying about disruptions in supply and instead shift their focus to increased sales! I have no regrets partnering with Blakeman for all of my transportation needs.
Tina & Co,
Thank you for helping us take care of TEMPLE, TX over the weekend! That was huge, and we are very grateful for our partnership with you guys! You are true pros! I don't have Donald's email, but have sent him a couple of texts as well. This week would have been a nightmare for us if Temple was out of bread. Yall made it happen! That's how it rolls in TEXAS baby!
Greg F
Blakeman Team,
. . . Even more than that, thank you for all your support this year. . . We appreciate all you do, your responsiveness, your service and your overwhelming reliability. It is not easy to find these days.
Looking forward to even more opportunities in the coming year.
Thanks and Happy Holidays to all!
DHL Global Forwarding
A BIG thank you to you and your team Amy, Craig & Kelly for the fabulous job that they done with our “challenges” that we have encountered this week. You guys are great to work with and I couldn’t thank you enough for the communication & follow-up that sets Blakeman apart from the others.
Thank you!